The Social Customer Service Blog

Ondra Synek

Ambitious sales executive with 6+ years experience in various sales positions in ICT who always accepts new challenges, international opportunities and invites for good beer. Do not hesitate to ask me about how to make your customer even happier by providing them unforgettable customer experiences across digital channels.


Why First Response Time Is Not Enough For Your Mobile Customers

There probably isn’t a more common KPI in customer service than First Response Time (FRT). I’ve asked many people, and ...


by Ondra Synek

April 13, 2016

Why AHT Is A Dead End And How To Do Better

30/03/16 update: this post has really sparked a conversation on LinkedIn. Check out this thread to see how your peers ...

Customer Experience

by Ondra Synek

March 14, 2016