The Social Customer Service Blog

Social Bee

This little bee may look small, but he is mighty. He also knows how to write one killer blog post (although he is trying to ditch the “killer bee” reputation). Bee knows the importance of treating each customer with personalized care and how to work in a team when it comes to crunch time. Bee enjoys writing about the growing Brand Embassy team, how social customer care is just like taking care of a meadow of flowers, and always delivers on sweet customer experience stories.

Posts

Social Media Week: Where's the Customer Service?

The name Social Media Week is a bit misleading. It's not simply a week, it's a movement. Taking place 4 times a year ...

Social Customer Care

by Social Bee

September 10, 2015

My Vision of Customer Service for the Next-Generation

"Based on observing inquiries from tens of thousands of today’s impatient, mobile, and social customers together with ...

Customer Experience

by Social Bee

February 24, 2015

Brand Embassy to double the number of employees after a successful ...

After a successful year, where Brand Embassy received $1m in investments, they tripled the previously tripled revenues ...

Company News

by Social Bee

January 15, 2015

See How Customer Service Visions Evolved Over the Last Decade, in 5 ...

It’s easy, in the midst of huge leaps of progress, to forget where we’ve been. But where we’ve been is an important ...

Social Customer Care

by Social Bee

November 18, 2014

Top 10 Social Customer Service Influencers You Should Follow Today

When it comes to customer care, plenty of self-claimed experts pop up talking about "making things right," "putting ...

Social Customer Care

by Social Bee

November 14, 2014

Czech TV: How to launch a successful start-up

Brand Embassy was featured in the Economic section of the Czech TV News by June 24th, 2014. As Vit Horky, Co-founder & ...

Company News

by Social Bee

June 26, 2014

Don't miss World Class Social Customer Support 2014

Join us at the World Class Social Customer Support 2014 summit by June 11-12 in Frankfurt, Germany.

Social Customer Care

by Social Bee

May 28, 2014

Book your seat: Ambassadors of Future Care are coming to Prague

Join Bluelink International CZ, Brand Embassy and other social media and customer service experts on May 14 at Wayra ...

Social Customer Care

by Social Bee

May 1, 2014

White paper: Integrating social media into contact centres

Learn the why, when and how of integrating social media into contact centres to meet the demands of today's social ...

CRM

by Social Bee

April 2, 2014

Companies fail to respond on Google+

Research of UK telecommunications, banks, and airlines shows that the vast majority of these companies fail to provide ...

Social Customer Care

by Social Bee

March 20, 2014

Intelligent Workflow for Social Media Customer Care

Today’s customers are not just demanding, but they are getting lazy – and they have smart phones. They have less ...

CRM

by Social Bee

March 6, 2014

Brand Embassy gets $1M in seed funding as it opens six new offices ...

Brand Embassy has closed a $1 million round of seed investment with two funds and is opening six new offices globally. ...

Company News

by Social Bee

February 19, 2014

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