The Social Customer Service Blog

Stephan Delbos

Stephan Delbos, Editor & Content Manager at Brand Embassy, is an internationally published writer, an exacting editor, and a very capable content manager. He is fascinated by the way words can convey intellectual and emotional meaning to surprise, delight, convince and instruct readers. Mostly he just really likes to write. As much as he depends on social media, he knows nothing beats a good book. He puts honey on almost everything, and has never been stung by a bee.

Posts

Setting Smart KPIs for Digital Customer Service

“What is measured improves.” These words from famous business consultant Peter Drucker would seem to refer directly to ...

Social Customer Care

by Stephan Delbos

February 6, 2017

10 Tips for Connecting with Customers Emotionally

Customer experience is the name of the game in 2017, with more brands competing on the basis of CX as a key ...

Social Customer Care

by Stephan Delbos

January 25, 2017

Why Digital Customer Service Integration Is a Necessity

As Benjamin Franklin, said “time is money.” Nowhere is that truer than in 21st century business. Time is of the essence ...

Social Customer Care

by Stephan Delbos

January 23, 2017

Digital Customer Service Resolutions for 2017

It’s that time of year again, when the gyms get crowded and everyone promises to improve their health and behavior in ...

Social Customer Care

by Stephan Delbos

December 28, 2016

Why Customers, Not Brands, Own Digital Media

In just over a decade, Facebook has gone from a student’s dorm-room project to a company with a net worth of $50 ...

Social Customer Care

by Stephan Delbos

December 21, 2016

¿Por qué el chat en vivo es indispensable en el servicio de atención ...

¿Te acuerdas de la campaña publicitaria de AT&T instando a la gente a  “acercarse y llegar a tocar a alguien” a través ...

CRM

by Stephan Delbos

December 13, 2016

Los 5 mayores desafíos para transformar la atención al cliente en un ...

¿Recuerdas aquel juego llamado “Operación”, en el que cada movimiento que hacías podía causar un nuevo problema? ...

CRM

by Stephan Delbos

December 9, 2016

How Smart Monitoring Gives Brands a Competitive Edge

According to Henry Ford, "Competition is the keen cutting edge of business, always shaving away at costs." Wise, ...

CRM

by Stephan Delbos

December 5, 2016

How Digital Customer Service Can Optimize Agents

Get ready for a fundamental shift in customer service, because according to even conservative estimates, digital ...

Social Customer Care

by Stephan Delbos

December 1, 2016

Good Reporting is the Cornerstone of Good Business

As the old adage goes: "If you can't measure it, you can't improve it."

Social Customer Care

by Stephan Delbos

November 22, 2016

Top 5 Traits of Human-centric Digital Customer Service

2016 has been a year of big surprises on both sides of the Atlantic, but the fact that customers have begun to ...

Social Customer Care

by Stephan Delbos

November 16, 2016

How Digital Customer Service Will Help Online Retailers Cope with ...

It’s November, which means it might as well be Christmas. For some of us, the holidays can't come soon enough. The ...

Social Customer Care

by Stephan Delbos

November 3, 2016

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