The Social Customer Service Blog

CRM

Introducing Insights Reports: A New type of Reporting from Brand ...

At Brand Embassy we've been working on to get the most out of the Topics, Sentiment and the Volume data from the ...

CRM

by Social Bee

August 19, 2013

How Marketing needs to work with PR and Customer Care to overcome ...

Marketing departments are typically not able to keep up with the constant increase of customer inquiries on social ...

CRM

by Vit Horky

July 24, 2013

Webinar: How to Win New Customers via Brand Embassy's Social CRM

Join Brand Embassy's first regular webinar where will take a look at two new features that have a large impact on the ...

CRM

by Social Bee

May 16, 2013

What Facebook's New Threaded Conversations Mean for your Page

Facebook recently launched a new comments feature to improve conversations on pages with large numbers of actively ...

CRM

by Social Bee

May 14, 2013

Webinar: Why community management is not enough today

Attend our webinar organized by Kentico, a technology supplier (one of the CMS leaders in the world) which Brand ...

CRM

by Social Bee

April 8, 2013

Social Customer Care Audit: Learning to Walk before you Run

The 2nd part of a Social Care Series for Brands is introducing the concept of a Social Customer Care Audit to help you ...

CRM

by Social Bee

August 30, 2012

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New Brand Embassy Update Revolutionized Social Customer Care ...

Finally! Facebook and Twitter have been integrated into the Brand Embassy Social Care platform! This update brings ...

CRM

by Social Bee

August 21, 2012

Ambassador’s Ten Commandments – The Rules for Brand Ambassador ...

The Brand Embassy’s effort to ensure that the activity of brand ambassadors using Brand Embassy fulfils all generally ...

CRM

by Social Bee

April 24, 2012

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