The Social Customer Service Blog

Customer Experience

Cómo apelar a las emociones de tus clientes

¿Cómo te sientes cuando ves a unos cachorritos, a unos pingüinos o a nuestros queridos mamíferos con pico de pato, los ...

Customer Experience

by Carlos Jimenez Carreno

January 15, 2017

How Saying “No” Can Actually Help the Customer Service Experience

Maybe you’ve heard the proverb “Knowledge is knowing what to say. Wisdom is knowing whether or not to say it.” It’s a ...

Customer Experience

by Maria Lebed

September 16, 2016

Over 80% of Broadcasters Aren’t Ready for 2016 Rio Olympics

81% of Olympics broadcasters don’t have a social customer service tool in place for the 2016 Rio Olympics, and the 19% ...

Customer Experience

by Carly Burdova

June 3, 2016

What Starbucks and Stephen Colbert Just Taught Us about Customer ...

If you’re a fan of Stephen Colbert (and who isn’t?) you probably saw the piece he did recently on the new Starbucks app ...

Customer Experience

by Stephan Delbos

June 1, 2016

Why Positive Customer Experience Increases Customer Retention

I love ice cream. I’d eat it every day if I could. And I would always choose my favorite flavor: mint chocolate chip. ...

Customer Experience

by Stephan Delbos

May 18, 2016

Why Chatbots Will NOT Replace The Contact Center

Following Mark Zuckerberg's recent announcement about chatbots in Messenger, a number of alarming news articles were ...

Customer Experience

by Vit Horky

April 15, 2016

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6 Core Emotions in Customer Experience and Why they Matter

Sometimes “Customer Experience” feels like a book everyone talks about but few people actually read. Luckily, the ...

Customer Experience

by Stephan Delbos

April 5, 2016

How to Build or Break the Customer Experience with Relationship ...

I like to tell stories. Rarely will you find me in a social setting where my hands aren’t flying about animatedly, ...

Customer Experience

by Carly Burdova

March 23, 2016

Why AHT Is A Dead End And How To Do Better

30/03/16 update: this post has really sparked a conversation on LinkedIn. Check out this thread to see how your peers ...

Customer Experience

by Ondra Synek

March 14, 2016

5 Steps to Digital Customer Service Innovation

They say the journey of a thousand miles starts with a single step. So I've been thinking: is it possible to sum up all ...

Customer Experience

by Stephan Delbos

March 2, 2016

An Indian Abroad: A Customer Experience Lesson in Stereotypes

From movies to advertising, news stories to jokes, stereotypes are so common they seem inescapable. And though in some ...

Customer Experience

by Shashank Tandon

January 22, 2016

My Predictions For Customer Experience In 2016

Each year analysts, experts and thoughts leaders declare the year to be The Year of the [insert all encompassing word]. ...

Customer Experience

by Vit Horky

January 14, 2016

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