90% customer satisfaction,
70% reduced response time
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“
Social Media Specialist at
Telenor increased share of voice
on social media by 43%
"It’s not enough to be providers of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”
Business Contact Center Manager at
100% increase in customer engagement,
0% increase in T-Mobile resources
“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer experience on social media.”
Online Self-Service and Social Media at
We bring our clients closer to their customers
Download our client case studies
The Social Side of T‑mobile's Customer Service
Learn how the un-carrier positions themselves as a challenger brand
Adding Social to Call Center Increased Customer’s Satisfaction
90% of customers are satisfied with the level of social customer care.
Telecoms Social Customer Service Case Study *featuring Vodafone
2x social media engagement with 0 additional resources. See their results.
SBB Improves Resolution Time by 60% on Social Media
All social media channels in one place makes customer service more efficient.
Retail Giant Metro Increases Customer Satisfaction
Metro increased engagement by 43% and increase customer satisfaction by 3x.
Airbank Uses Integrated Customer Profiles to Improve Service
Airbank’s goal is to be “the only bank people like”. Here’s how they do it.
Trusted by the best
Our customers demand more than just marketing on social media, they want customer service. That’s why we’ve invested
in Brand Embassy.
Brand Embassy helps us primarily by raising the effectiveness of our team and our online specialists taking care of social media and discussion forums.
Brand Embassy is a user friendly reporting tool which makes it very easy for me to monitor customer satisfaction.
Brand Embassy helps Kcell optimize the workflow and day-to-day tasks of our customer service team. KPI reporting is automated and supports us in identifying how our team drives value.
Brand Embassy is the most powerful tool on the market. Answering, delegating and solving customer issues is really easy and intuitive.
Being the only bank that people like -that is not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.
We use Brand Embassy to monitor the company's reputation and identify the topics that people are talking about. The call centre then uses the same tool respond to customers on social media
See how Brand Embassy can help your business scale social customer service operations
Please provide the following information to request your personalized demo of Brand Embassy today