Brand Embassy Reports

• Trending research
  

  Social (S)caring Brands UKCompanies respond more on Facebook than by e-mail. [INFOGRAPHICS]

  Dec 2012

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• Trending research
  

  5 RulesHere’s the new gold standard of Social Media Customer Service – read and apply The 5 Rules of Efficient Social Care because your customers expect you to do so...

  Oct 2012

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• Trending research
  

  Food :)UK customers are most happy about Food & Beverage, least about Mobile Operators as the recent Brand Embassy's study of brand mentions across industries reveals.

  Aug 2012

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• Trending research
  

  Natwest CustomersSeek help in online discussions. The bank was slow to respond. The recent study by Brand Embassy reveals that the recent NatWest online banking outage has had a devastating impact on customer satisfaction across all UK banks.

  Jul 2012

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• Trending research
  

  BMW ReignsOn discussion forums and social media in the United Kingdom. Customers praised Volkswagen the most, also a German auto mobile manufacturer.

  Jul 2012

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market average

The Emotion barometer shows how the average emotion of mentions
for each industry compares across the whole country.