Brand Embassy

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All social media in one place makes
customer support more efficient

Country: Serbia | Industry:     Telco | Community size: 100.000

Solution

1
Prioritisation
of Posts
Social media customer posts, from various company channels, are integrated with inbound emails and magically collated in real-time on
Brand Embassy’s unified
web-based interface.
2
Intelligent Team Workflow
Brand Embassy automatically distributes posts to active contact centre agents from various digital channels. Posts are routed to just the right agent, based on influence, age, topic, channel, and language.
3
Automated Reporting
How’s everybody doing today? A manager can view essential performance indicators at
a glance. Workflow Reports and Customer Insights reports are generated in real-time, and SBB management can continuously identify opportunities for improved efficiency.

Results

100% Response rate.
+60% Improved solution time.
Start your demo today