The Social Side of
T-mobile's Customer Service

T-Mobile's Case Study


  • Learn how the un-carrier positions
    themselves as a challenger brand
  • How to combine FRT with empathy KPIs
    to increase customer retention
  • How T-Mobile collaborates between marketing, PR and their contact center efficiently
  • Tips for hiring your social customer care team

Download the free white paper to see tips and recommendations for providing awesome customer service on social media.