Adding Facebook and Twitter social media profiles to your Brand Embassy account brings a rich social experience to social customer service. This is brief Step-by-Step guide to help you get started.
Connecting your social media accounts to Brand Embassy allows you to do so much more when you engage with your customers. We handle all your social profiles so that responding to different customers from across different accounts is easier and faster than logging in and out of your profiles all day! Responding to customers is also made much faster as for each site you add to your profile you don’t need to use the plugin to reply to customers there any more! Just click on the customer, enter your reply and we’ll get the message to them and save it all to your report.
From anywhere within Brand Embassy, navigate to ‘Account Settings’ from the ‘Settings’ menu and head to ‘Social Accounts’.
Connect your account to either Facebook, Twitter or Both! You will have to accept the Brand Embassy App’s permissions in order to connect your profiles.
Select with pages from Facebook or Twitter you would like to grant access to within Brand Embassy.
Distribute your imported account permissions to your ambassadors.
Remove unwanted or expired permisssions.