Easy to use software for smooth social customer service
Thanks to our unified approach to social customer service, you can now keep track of social media and your brand’s public performance in one place. Our dashboard features three tabs that make sense of crisscrossing social media channels: Care, CRM and Analyse. Under the Care tab, you’ll find all your customers’ posts from different social networks, clearly presented in the same format for super readability; the CRM tab helps you tend to relationships individually, ensuring you don’t forget about influential customers; finally, you’ll find real time feedback about your KPIs and response times in beautiful graphs and charts in the Analyse section. Moving effortlessly between tabs puts you in full control of your social media customer service strategy – and your brand’s reputation.