The Social Customer Service Blog

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How Digital Customer Service Can Optimize Agents

Get ready for a fundamental shift in customer service, because according to even conservative estimates, digital ...

Social Customer Care

by Stephan Delbos

December 1, 2016

Good Reporting is the Cornerstone of Good Business

As the old adage goes: "If you can't measure it, you can't improve it."

Social Customer Care

by Stephan Delbos

November 22, 2016

Digital Interactions will Overtake Voice in 2 Years' Time

Brand Embassy Co-founder and CEO, Vit Horky, describes how digital interactions in the contact center will overtake ...

Featured

by Brendan Donnellan

November 21, 2016

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Top 5 Traits of Human-centric Digital Customer Service

2016 has been a year of big surprises on both sides of the Atlantic, but the fact that customers have begun to ...

Social Customer Care

by Stephan Delbos

November 16, 2016

What We Want From a Sales Candidate: A Cheat Sheet for Job Interviews

We recently announced a massive expansion of our sales team here at Brand Embassy, and that means the talent ...

Social Customer Care

by Vit Horky

November 11, 2016

How Digital Customer Service Will Help Online Retailers Cope with ...

It’s November, which means it might as well be Christmas. For some of us, the holidays can't come soon enough. The ...

Social Customer Care

by Stephan Delbos

November 3, 2016

Why Live Chat Is Indispensable for Digital Customer Service

Remember that commercial for the telephone company telling you “reach out and touch someone?” If you’ve ever waited for ...

Social Customer Care

by Stephan Delbos

November 1, 2016

4 Ways to Utilize Social Customer Service Agents More Effectively

Everyone is talking about de-siloing these days and trying to find practical ways of blending marketing and social ...

Social Customer Care

by Stephan Delbos

October 24, 2016

How Brand Embassy Builds a Team that Cares

Since I joined Brand Embassy in early 2015 the team has nearly tripled in size (and we're still hiring like crazy!). ...

Company News

by Carly Burdova

October 17, 2016

Brand Embassy Begins Aggressive Expansion: Starting with You

Brand Embassy, the leading digital customer service software solution, has started an aggressive expansion, and is ...

Company News

by Brendan Donnellan

October 12, 2016

4 Reasons Brand Embassy Is the Most Trusted Social Customer Service ...

Break out the digital champagne, because we’re thrilled to announce that Brand Embassy has been named the most trusted ...

Social Customer Care

by Stephan Delbos

October 10, 2016

Service and Marketing: How to Make a Bad Impression

I’ve always been intrigued by the gap between marketing and service. At face value marketing relentlessly fights to ...

Social Customer Care

by Matt Bateson

October 3, 2016

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