Your mission at Brand Embassy will be to retain and grow our business with existing clients, mainly in Spanish speaking regions.
Job location: Prague, Czech Republic
Client retention is paramount in our business. Enterprise clients are committing to using our software for one year at a time, after which they always have an option not to renew the contract. Having a strong product is critical, but it can never take you the whole way. The rest of the battle is fought by customer experience and a great account management.
As an Account Manager, your job will be to create a top-notch customer experience for our enterprise clients and transfer it into a required business result for the company. By that, we mean that all accounts under your care will be properly
We learn every day
We are not divided by titles, departments or seniority. We act as one team and actively support each other both personally and professionally.
We play fair
We believe in the power of transparency and are free to act on our own best judgement. Our everyday actions speak just as loud as our words.
We are one
We are inspired by others and seek knowledge from many sources. We do not shy away from taking risks and learning new things.
We love what we do
We create a fun, positive atmosphere because we love what we do and have fun doing it. We are driven to create beautiful things and always find a reason to celebrate.
International team We’re a diverse team of weird like-minded individuals from around the world.
Flexible work time We’re not watching the clock! Set your own work hours according to your needs.
Unlimited holiday Your productivity is your responsibility. Take as much time off as you like!
Stock option plan The company’s value increased 300% last year. You’ll have a stake.
Good times We like to cut loose too, often drinking champagne to celebrate successes.
“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer experience on social media.”
Online Self-Service and Social Media
"It’s not enough to be providers of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”
Former Business Contact Center Manager
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“
Social Media Specialist