Brand Embassy teams with Amazon Web Services (AWS) to improve the Quality, Stability and Security of their Digital Customer Service Platform
Brand Embassy is among the few Technology Partners that have joined APN with a fully Digital Offering.
San Francisco, CA (March 8, 2018) – Today Brand Embassy announced their cooperation with Amazon Web Services (AWS). This cooperation with AWS will allow Brand Embassy to improve their digital customer service software by offering more stability, speed, and data security.
For Brand Embassy, the benefits of this relationship with Amazon Web Services are clear:
Security of data: Data security is a priority for AWS, and Brand Embassy gets the benefit of a data center and network architecture built to meet the requirements of the most security-sensitive organizations.
Speed: AWC’s international network of high-speed data centers will help Brand Embassy operate faster and more efficiently than ever.
Stability & Compliance: AWC’s cloud computing solution brings unparalleled stability to Brand Embassy’s operations, compliant to global market requirements.
As an Amazon Partner Network (APN) Technology Partner, Brand Embassy is complementing the part of AWS that specializes in cloud-based contact center solutions with a fully digital and agile omnichannel customer care solution, offering superior UI (User Interface) for improving customer experience and agent productivity in the enterprise and SME sector. Through APN, Brand Embassy will be able to develop successful AWS cloud-based businesses and a sturdy SaaS platform by having access to comprehensive business, technical, marketing and go-to-market support.
According to Vit Horky, co-founder and CEO of Brand Embassy:
“I am thrilled that Brand Embassy has begun this relationship with Amazon Web Services because it will allow us to provide better, faster, and more secure services to our customers.”
“Working with Amazon Web Services is another important step in the global expansion of Brand Embassy,” Horky adds.
About Brand Embassy
Brand Embassy is spearheading the digital customer care segment by being the most agile omnichannel platform for digital customer service. Besides unparalleled ease and speed of integration, Brand Embassy offers the best agent and customer-care interface for the enterprise sector, improving both customer experience and agent productivity. At the same time Brand Embassy is helping enterprises with CRM systems to expand their communication channels, beyond just call-centres, to scalable digital platforms for seamless communication with their customers.
Our clients include Lazada (Alibaba) Group, T-Mobile, Vodafone, O2, America Movil, Puma, Samsung, GE and many others across 30+ countries.