Three KPI wheels measure response times, resolution times, and customer journey (average conversation length).
Measure the performance of individual agents and compare to defined Service Level Agreements (SLA).
Keep a real-time overview of team performance and capacity by looking at the simple dashboard.
All conversations between customers and agents are stored and ready to be filtered, ranked, and compared. Exporting to XLS, CSV and PNG is available.
Track the specific activities of your agents to optimize workflows, enable greater skill-based efficiency and evaluate performance.
The security of your data and that of your customers is our top priority. Brand Embassy has never had a security issue and we work hard to keep it that way.
Secure data center
The infrastructure that runs the Brand Embassy service and stores our user's data is located in the EU and maintained by Datapipe Inc. and Amazon We Services, Inc. Customer data is backed up on a regular basis.
You may run a number of applications and prefer to keep some data out of Brand Embassy. Although there is no need to do this, the final decision is up to you.
Brand Embassy employs both internal and third-party services to perform continuous security scanning on both our network and applications to ensure that our applications and servers remain secure.
Brand Embassy deploys several security layers to eliminate human-factor risks. Access logs are monitored and regularly inspected.
We have developed a unified bridge to easily and securely integrate Brand Embassy with almost any third-party system. Please contact our sales team for more detailed information.
Currently supported systems:
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