Multi-channel Chatbot Builder

  • facebook-messenger.png Facebook Messenger
  • live-chat.png LiveChat
  • in-app-chat-android.png In-App Chat
  • in-app-chat-ios.png In-App Chat
  • whatsapp.png WhatsApp (Contact us)

Build it to your needs. No coding, no fuss.

Chatbot Builder is a fully integrated solution for companies that want to take care of their customers 24/7. Leave the most repetitive tasks to bots and let agents focus on the important stuff—delighting customers.

Request Demo

Tony: Hey there! Do you have the pink socks everyone is talking about in stock?

Service Bot: Hi, Tony, we sure do! The nearest store is just a 10-minute walk from you. Do you need	directions? - Yes / No

Why have a Chatbot?

Cut Costs

Deflect customers who have routine requests from more expensive live agent support through self-service and save up to 60% of your support costs

Save Time

No one likes waiting. Chatbots are always available, they’re instantaneous, and they significantly improve first response and resolution time

Communicate Better

(And with more humor)

Expand self-service to new channels, including mobile apps, social media, and mobile messaging

Customize Experience

We can integrate your API into our Chatbot to get and validate information about your customers. Are they asking about their invoice being paid? No problem! The chatbot will find the answer in no time

Automate frequently asked questions based on keywords. “Network outage,” for example. The customer asks a question containing the keyword “outage.”

The system identifies the keyword and launches the pre-defined “outages” chatbot workflow, providing information about the outage and expected resolution time.

Deliver personalized content based on multiple quick answers which your chatbot will have memorized. Integrate your API and store that data in your CRM, or have the chatbot send you an email with the gathered data.

Set up a default Promotions workflow to push new products or services. The customer starts by selecting the option to display “Offers for me.” The chatbot shows the customers a gallery of products, with a Call to Action and a contact form to gather details.

The customer doesn’t pick any of the chatbot workflows, or is not satisfied with the chatbot’s answers, and requests to “talk with agent.” The conversation is seamlessly transferred to the best-suited agent within the Brand Embassy workflow.

The customer can select “Help & Support,” and be guided through a series of options (Billing vs. Guides vs. Troubleshoot, etc.), to find the correct information to help them solve their issue without the need for human intervention.

  • screen-1.png Chatbot in Facebook
    Messenger
  • screen-2.png Chatbot in LiveChat
  • screen-3.png Chatbot in In-App Chat
  • screen-4.png Chatbot in WhatsApp (Contact us to learn more)

What's in it for you

User Verification

This feature allows you to verify the customer in your system, for example by sending an SMS, to access personal information such as account balance, data usage, etc.

Keyword Detection

Detect groups of keywords your users type in, and respond accordingly.

Variables

Deliver personalized content based on multiple quick answers which your chatbot will have memorized.

Rich Content

We support rich content like carousels, buttons, photos and other files.

Handover from Agent to Chatbot

The customer can request to “talk with agent.” The conversation is then seamlessly transferred to the best-suited agent within the Brand Embassy workflow. If the agent recognizes that the case can be finished with the automated workflow, she can transfer the conversation back to the chatbot.

Chatbot Templates

You don't need to build your chatbot from scratch. We’ve prepared various templates to use, so you can start right away.

Response Sequences

Set up different responses based on the time that has passed since the last conversation with the customer.

Business Hours Awareness

Use business hours awareness for your agents to better handle the expectations of your customers in case they need to talk to a live agent. Or use awareness to deploy your chatbot only when agents are offline.

Satisfaction Survey / Reports

The satisfaction survey feature can be used for qualitative data about customer interactions with your chatbot. The reports in Brand Embassy will show quantitative metrics of the chatbot’s performance, just like for live agents.

Features we are currently working hard on

NLP

Teach your chatbot to recognize the customer’s intent and act accordingly. This feature is available in 30 languages.

Deeplinks

This feature is closely connected to the handover from agent to chatbot. The agent would now be able to forward the client to a certain part of the chatbot flow (for example the data gathering part) and not to the default welcome message.

New Channels

Stay tuned for new releases!
Currently possible:
With plugins: Viber, Skype
With limited plugin support: Telegram, Twitter, Kik, WeChat
The other messaging platforms feasible when we offer NLP/NLU.

Wanna see how this all works?

Talk to our Chatbot