Deflect customers who have routine requests from more expensive live agent support through self-service and save up to 60% of your support costs
No one likes waiting. Chatbots are always available, they’re instantaneous, and they significantly improve first response and resolution time
(And with more humor)
Expand self-service to new channels, including mobile apps, social media, and mobile messaging
We can integrate your API into our Chatbot to get and validate information about your customers. Are they asking about their invoice being paid? No problem! The chatbot will find the answer in no time
Automate frequently asked questions based on keywords. “Network outage,” for example. The customer asks a question containing the keyword “outage.”
The system identifies the keyword and launches the pre-defined “outages” chatbot workflow, providing information about the outage and expected resolution time.
Deliver personalized content based on multiple quick answers which your chatbot will have memorized. Integrate your API and store that data in your CRM, or have the chatbot send you an email with the gathered data.
Set up a default Promotions workflow to push new products or services. The customer starts by selecting the option to display “Offers for me.” The chatbot shows the customers a gallery of products, with a Call to Action and a contact form to gather details.
The customer doesn’t pick any of the chatbot workflows, or is not satisfied with the chatbot’s answers, and requests to “talk with agent.” The conversation is seamlessly transferred to the best-suited agent within the Brand Embassy workflow.
The customer can select “Help & Support,” and be guided through a series of options (Billing vs. Guides vs. Troubleshoot, etc.), to find the correct information to help them solve their issue without the need for human intervention.
This feature allows you to verify the customer in your system, for example by sending an SMS, to access personal information such as account balance, data usage, etc.
Detect groups of keywords your users type in, and respond accordingly.
Deliver personalized content based on multiple quick answers which your chatbot will have memorized.
We support rich content like carousels, buttons, photos and other files.
The customer can request to "talk with agent." The conversation is then seamlessly transferred to the best-suited agent within the Brand Embassy workflow. If the agent recognizes that the case can be finished with the automated workflow, she can transfer the conversation back to the chatbot.
You don't need to build your chatbot from scratch. We’ve prepared various templates to use, so you can start right away.
Set up different responses based on the time that has passed since the last conversation with the customer.
Use business hours awareness for your agents to better handle the expectations of your customers in case they need to talk to a live agent. Or use awareness to deploy your chatbot only when agents are offline.
The satisfaction survey feature can be used for qualitative data about customer interactions with your chatbot. The reports in Brand Embassy will show quantitative metrics of the chatbot’s performance, just like for live agents.
Teach your chatbot to recognize the customer’s intent and act accordingly. This feature is available in 30 languages.
This feature is closely connected to the handover from agent to chatbot. The agent would now be able to forward the client to a certain part of the chatbot flow (for example the data gathering part) and not to the default welcome message.
Stay tuned for new releases!
Currently possible: With plugins: Viber, Skype
With limited plugin support: Telegram, Twitter, Kik, WeChat.
The other messaging platforms feasible when we offer NLP/NLU.