Chatbot Builder

For Facebook messenger

Build it to your needs. No coding, no fuss.

Chatbot Builder is a fully integrated solution for companies that want to take care of their customers 24/7. Leave the most repetitive tasks to bots and let agents focus on the important stuff—delighting customers.

Request Demo

Tony: Hey there! Do you have the pink socks everyone is talking about in stock?

Service Bot: Hi, Tony, we sure do! The nearest store is just a 10-minute walk from you. Do you need	directions? - Yes / No

Why have a Chatbot?

Cut Costs

Deflect customers who have routine requests from more expensive live agent support through self-service and save up to 60% of your support costs

Save Time

No one likes waiting. Chatbots are always available, they’re instantaneous, and they significantly improve first response and resolution time

Communicate Better

(And with more humor)

Expand self-service to new channels, including mobile apps, social media, and mobile messaging

Customize Experience

We can integrate your API into our Chatbot to get and validate information about your customers. Are they asking about their invoice being paid? No problem! The chatbot will find the answer in no time

Automate frequently asked questions based on keywords. “Network outage,” for example. The customer asks a question containing the keyword “outage.”

The system identifies the keyword and launches the pre-defined “outages” chatbot workflow, providing information about the outage and expected resolution time.

Deliver personalized content based on multiple quick answers which your chatbot will have memorized. Integrate your API and store that data in your CRM, or have the chatbot send you an email with the gathered data.

Set up a default Promotions workflow to push new products or services. The customer starts by selecting the option to display “Offers for me.” The chatbot shows the customers a gallery of products, with a Call to Action and a contact form to gather details.

The customer doesn’t pick any of the chatbot workflows, or is not satisfied with the chatbot’s answers, and requests to “talk with agent.” The conversation is seamlessly transferred to the best-suited agent within the Brand Embassy workflow.

The customer can select “Help & Support,” and be guided through a series of options (Billing vs. Guides vs. Troubleshoot, etc.), to find the correct information to help them solve their issue without the need for human intervention.

Features (what's in it for you)

Business Integrations

Connect your existing APIs with our chatbot platform for easy and seamless integration.

Keyword Detection

Detect groups of keywords your users type in, and respond accordingly.

Variables

Deliver personalized content based on multiple quick answers which your chatbot will have memorized.

Rich Content

We support rich content like carousels, buttons, photos and other files.

Handover to Agent

The customer can request to “talk with agent.” The conversation is seamlessly transferred to the best-suited agent within the Brand Embassy workflow.

Chatbot Templates

You don't need to build your chatbot from scratch. We’ve prepared various templates to use, so you can start right away.

Features we are currently working hard on

Handover from Agent to Chatbot

The Chatbot can already handover the case to an agent. We are working on the opposite style of handover. Can the inquiry be handled by a chatbot? Good, the agent can hand it over seamlessly.

Deeplinks

This feature is closely connected to the handover from agent to chatbot. The agent would now be able to forward the client to a certain part of the chatbot flow (for example the data gathering part) and not to the default welcome message.

User Verification

This feature allows you to verify the customer in your system, for example by sending an SMS, to access personal information such as account balance, data usage, etc.

Wanna see how this all works?

Talk to our Chatbot