Apple Business Chat
No one willingly spends time calling or hanging around their desktop email to solve a problem. Your clients want to have the job done instantly on their phone. So be where your customers are, and you are all set!
All your message channels are connected, so you can easily see the history of previous conversations with particular customers and follow up with them.
With our agile, unified digital customer service platform, you’ll save costs and create higher revenues through more efficient service.
Thanks to our built-in CRM, if you receive the same inquiry from the same customer on various channels, you can merge them and spend only a fraction of the original resolution time.
Chatbots are the next big thing. Leave the most repetitive tasks and questions to our loyal chatbot. This improves response time and customer satisfaction.
The system helps you recognize influencers and their sentiment, so you can take their public comments to a private message channel to prevent mayhem.
Some people may be more influential than others.
Spot the ones with the most followers and fans instantly to prevent unpleasant publicity, and take the conversation seamlessly to a private message channel.
A chatbot can engage with your customers, which allows you to expand your customer service to 24/7.
Leave repetitive tasks for the chatbot and allow agents to concentrate on more complex cases.
Regardless of your contact center set-up and size, customers are matched to the best available agents with expertise for various channels or fields of your business.
Increase efficiency by proactively contacting your customer in the channel of their choice. Notifying the client of a late payment or shipped order via WhatsApp or SMS.
Sometimes your clients might get lost in your systems or they simply need assistance choosing the best product. Once they’re chatting with them the agent can suggest co-browsing to speed up the whole process and make it easier.
If an agent has no cases to deal with, new ones are automatically pushed to their inbox. No need to request them.
Deliver the same level of functionality you are used to in Messenger or WhatsApp. Communicate with more than just a simple text.
Choose a default channel that all of your clients have and integrate Brand Embassy with your authentication server. Our trustworthy chatbot takes care of authentication.
WeChat is a Chinese multi-purpose messaging, social media and mobile payment app.
KakaoTalk is a fast, multifaceted messaging app that's highly popular in South Korea.
“Using Brand Embassy, T-Mobile increased customer contacts by 200% in one year with no additional agents and the resolution efficiency went up by 69% when using social media channels compared to our previous voice service at no extra costs.”
Andrea, Senior expert, Social care