The only customer service messaging platform you will ever need

Every messaging channel under one, Brand Embassy, roof.

Unified enterprise-level design and features, uplifting experience for your agents and ultimately, digital transformation through agile and scalable customer service.

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An enterprise-level solution for all of these channels

  • WhatsApp

  • Facebook Messenger

  • SMS

  • Twitter Messaging

  • Line

  • Telegram

  • Vkontakte Messenger

  • Viber

  • Apple Business Chat

Why use our platform to connect these channels?

Your customers
use them

No one willingly spends time calling or hanging around their desktop email to solve a problem. Your clients want to have the job done instantly on their phone. So be where your customers are, and you are all set!

History repeats
itself

All your message channels are connected, so you can easily see the history of previous conversations with particular customers and follow up with them.

Generate more
revenues

With our agile, unified digital customer service platform, you’ll save costs and create higher revenues through more efficient service.

Improve agent productivity
and customer service efficiency

Thanks to our built-in CRM, if you receive the same inquiry from the same customer on various channels, you can merge them and spend only a fraction of the original resolution time.

The chatbot
revolution

Chatbots are the next big thing. Leave the most repetitive tasks and questions to our loyal chatbot. This improves response time and customer satisfaction.

Angry influencers
can be loud

The system helps you recognize influencers and their sentiment, so you can take their public comments to a private message channel to prevent mayhem.

Some people may be more influential than others.

Spot the ones with the most followers and fans instantly to prevent unpleasant publicity, and take the conversation seamlessly to a private message channel.

messaging-use-case-1

A chatbot can engage with your customers, which allows you to expand your customer service to 24/7.

Leave repetitive tasks for the chatbot and allow agents to concentrate on more complex cases.

messaging-use-case-2

Regardless of your contact center set-up and size, customers are matched to the best available agents with expertise for various channels or fields of your business.

messaging-use-case-3

Increase efficiency by proactively contacting your customer in the channel of their choice. Notifying the client of a late payment or shipped order via WhatsApp or SMS.

messaging-use-case-4

Sometimes your clients might get lost in your systems or they simply need assistance choosing the best product. Once they’re chatting with them the agent can suggest co-browsing to speed up the whole process and make it easier.

messaging-use-case-5

New features in the pipeline

Push Routing
for Messaging

If an agent has no cases to deal with, new ones are automatically pushed to their inbox. No need to request them.

Rich Communication
Services – RCS

Deliver the same level of functionality you are used to in Messenger or WhatsApp. Communicate with more than just a simple text.

Authentication
Flow

Choose a default channel that all of your clients have and integrate Brand Embassy with your authentication server. Our trustworthy chatbot takes care of authentication.

New channels in the pipeline

WeChat

WeChat is a Chinese multi-purpose messaging, social media and mobile payment app.

Kakao Talk

KakaoTalk is a fast, multifaceted messaging app that's highly popular in South Korea.

“Using Brand Embassy, T-Mobile increased customer contacts by 200% in one year with no additional agents and the resolution efficiency went up by 69% when using social media channels compared to our previous voice service at no extra costs.”

Andrea, Senior expert, Social care
T-Mobile Austria

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