Make data-driven decisions that improves contact center efficiency and increase customer satisfaction.
Workflow reports analyze the day-to-day performance of your teams and individual customer service agents. Ensure SLAs are met and KPIs achieved.
Get an up-to-date overview of the performance of your agents, teams of agents, and channels via performance reports, helping you to fine-tune intelligent routing and team structures in real-time.
Identify issues and assign resources to deal with it early on. Monitor potential workflow bottlenecks before they develop and prepare knowledge-base entries for potentially harmful questions.
Generate management reports with the click of a button and export all data as necessary. Create public and private dashboards with view and read-only rights to share with managers and direct reports.
Brand Embassy advanced reporting is built to give customers the flexibility and autonomy to build a suite of widget-based reports to power data-driven decisions.
With our advanced reporting suite, achieve your business goals, whether optimizing workflows, deep-diving on a specific incident, channel-planning, real time queue optimisation, and more:
Brand Embassy Reporting is built on widgets, which gives customers the flexibility to create custom dashboards perfectly suited to their needs. There are thousands of reporting combinations available, and more widgets are regularly added to the reporting system:
Deliver a personalized experience with social customer service software built-to-scale:
“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer experience on social media.”
Chris Habel
Online Self-Service and Social Media
"It’s not enough to be providers of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”
Veljko Petrovic
Former Business Contact Center Manager
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“
Dusan Simonovic
Social Media Specialist
