How T-Mobile Delivers Human-Centric Social Customer Service with Brand Embassy

Tips and recommendations for providing awesome customer service on social media

In this free case study, learn how:

  • The six members of T-Mobile social care team have an outsized impact on the company
  • T-Mobile uses an integrated system for handling service issues across all channels
  • They keep a finger on the customer’s pulse by using social media as a fast source of customer feedback