2018 Company Highlights

Rome wasn't built in a day, and neither was our product and company. But after a demanding year, we stuck to our ambitious product development plan and delivered on our commitments.  These heights were reached thanks to the trust of our clients and sales and partner network. Through this dedication the company has grown by 110% YoY and we've achieved many more milestones together:

  • We have cemented 12 new partnerships around the globe including Amdocs, NICE inContact and Talkdesk.
  • We gained over 25 new Fortune 500 and Global 2000 clients.
  • We added 16 new channels including premium channels like  Apple Business Chat and WhatsApp as one of a few providers in the world.
  • Chatbot Builder 2.0 is powered by Artificial Intelligence to increase your CSAT, NPS and also for generating additional revenue.
  • Our Intelligent Routing is enhanced with powerful filters, it is more open to 3rd party applications and you can tweak it out according to your needs.
  • We added Video Chat and Co-Browsing to our capabilities
  • 13 new colleagues joined the team, and 6 children were born.  The Brand Embassy family is growing bigger and stronger!
  • We moved into a new HQ Office in Prague to secure enough space for our growing team.

For future growth we hired many experts and new colleagues. As we deal with technologies, we know that we need to keep the human touch. If you have any comments/requirements or missing features, please write us here

Product Roadmap

We've heard our clients requests, and are devoted to developing our product to further reduce operational costs and help agents work more efficiently.  So we are working day and night on new product features and improvements.

A sneak peak of what's to come in the first quarter of 2019:

  • New Brand Embassy Messenger
  • One more core platform feature
  • 2 new channels
  • Satisfaction survey enhancement

Want to see more upcoming features and updates? Well, there is only one way how to check them out. Click on the button below. 

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Perks and benefits

  • International team We’re a diverse team of weird like-minded individuals from around the world.

  • Flexible work time We’re not watching the clock! Set your own work hours according to your needs.

  • Unlimited holiday Your productivity is your responsibility. Take as much time off as you like!

  • Stock option plan The company’s value increased 300% last year. You’ll have a stake.

  • Good times We like to cut loose too, often drinking champagne to celebrate successes.