Professional Business Services and Consultation

Execute the digital transformation of contact centers in an agile and scalable manner.

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Our Core Services

  • Operational support

    We can help companies identify and maximize revenue opportunities within service-to-sales, to address optimization of the channel mix, improvements in customer experience and satisfaction, and building of the business case for digital customer service.

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  • Training

    Soft and hard-skills trainings for management, agents and train the trainers, with a focus on best practice by channel, developing sales skills for service staff, and ensuring that all customers are treated with empathy and respect toward delivering tangible business objectives.

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  • Integrations

    Full or part project management of integrations via Brand Embassy’s open API, with existing IT infrastructure contact center systems (AVAYA, Genesys, CISCO, Oracle), large-scale CRMs (SalesForce, Siebel, SAP, Oracle) and customization of the system according to your workflow needs

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Want to prove the ROI of your digital customer service?

Request your free Management Report from Brand Embassy’s Professional Services team.

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Gain valuable business insights to:

  • Optimize channel mix to reduce costs
  • Generate new revenues via service-to-sales
  • Supersize revenues with CRM integrations

Other Brand Embassy clients achieved:

  • 61% 61% sale conversion rate
  • 70% Reduced resolution time by 70%
  • 300% Scaled operations by 300%

Key personnel:

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    Marian Jazbec

    Managing Director, Professional Business Services

    Former Board Member of Orange Europe, driving CS Digital Transformation. At Brand Embassy, he helps clients realise the full potential of digital customer service.

  • Derek Leonard

    Senior Solutions Designer

    Senior executive with expertise designing complex customer service solutions for enterprise customers in telco, banking and e-commerce retail. Derek works alongside our sales teams and product experts to provide the best custom solutions for enterprise businesses.

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    Marco Bottaro

    Head of Product, Brand Embassy

    Experienced product manager with a hands-on attitude, working with major organizations such as Skype, AVG and Monster.

  • Angela Scarselli

    Solutions Designer and Lead Sales Manager

    Angela combines her long-term experience working in various positions at Brand Embassy with her passion for designing the best solutions for Enterprise and SME businesses across regions.

  • Martin Gagnon

    Senior Solutions Designer

    Senior executive with long-term experience designing technical solutions for enterprise customers across sectors. In Brand Embassy, Martin helps customize our platform for individual customer needs. We also call him “The Chatbot Guru,” since he excels at designing custom chatbots for customer service innovators.

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    Garrison Macri

    Senior Tech Executive, North America

    Former VP of Telefonica, O2, Marketing Director at Pacific Bell Wireless, senior expert in the mobile, cloud, SaaS and e-commerce segments.

Uncovering growth opportunities

How best to balance customer satisfaction with revenue generation? Marian Jazbec explains.

Watch more

What our clients say about us:

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Brand Embassy is a user-friendly reporting tool which makes it very easy for me to monitor customer satisfaction

Vojin Jaukovic

Contact Center Director
SBB, Serbia

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"Brand Embassy helps create critical differentiators necessary to embrace the digital transformation in customer service.”

Terrence Valeski

Former Vice Chairman

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“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“

Dusan Simonovic

Social Media Specialist
o2 Telefonica, Czech Republic

Get the latest Business Insights

  • Tired of legacy contact center systems?
  • Looking to reduce costs and increase revenue?
  • Struggling with your Channel Mix?
  • Unable to prove the ROI of digital customer service?

Join other Customer Service and Contact Center pros to learn how to transform your customer service