We can help companies identify and maximize revenue opportunities within service-to-sales, to address optimization of the channel mix, improvements in customer experience and satisfaction, and building of the business case for digital customer service.
Soft and hard-skills trainings for management, agents and train the trainers, with a focus on best practice by channel, developing sales skills for service staff, and ensuring that all customers are treated with empathy and respect toward delivering tangible business objectives.
Full or part project management of integrations via Brand Embassy’s open API, with existing IT infrastructure contact center systems (AVAYA, Genesys, CISCO, Oracle), large-scale CRMs (SalesForce, Siebel, SAP, Oracle) and customization of the system according to your workflow needs
Gain valuable business insights to:
Other Brand Embassy clients achieved:
Managing Director, Professional Business Services
Former Board Member of Orange Europe, driving CS Digital Transformation. At Brand Embassy, he helps clients realise the full potential of digital customer service.
Senior Solutions Designer
Senior executive with expertise designing complex customer service solutions for enterprise customers in telco, banking and e-commerce retail. Derek works alongside our sales teams and product experts to provide the best custom solutions for enterprise businesses.
Head of Product, Brand Embassy
Experienced product manager with a hands-on attitude, working with major organizations such as Skype, AVG and Monster.
Solutions Designer and Lead Sales Manager
Angela combines her long-term experience working in various positions at Brand Embassy with her passion for designing the best solutions for enterprise and SME businesses across regions.
Senior Solutions Designer
Senior executive with long-term experience designing technical solutions for enterprise customers across sectors. In Brand Embassy, Martin helps customize our platform for individual customer needs. We also call him “The Chatbot Guru,” since he excels at designing custom chatbots for customer service innovators.
Senior Tech Executive, North America
Former VP of Telefonica, O2, Marketing Director at Pacific Bell Wireless, senior expert in the mobile, cloud, SaaS and e-commerce segments.
“Brand Embassy is a user-friendly reporting tool which makes it very easy for me to monitor customer satisfaction”
Contact Center Director
"Brand Embassy helps create critical differentiators necessary to embrace the digital transformation in customer service.”
Former Vice Chairman
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“
Social Media Specialist
o2 Telefonica, Czech Republic
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