Brand Embassy

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Your customers are human. Your service should be too.

The first customer service platform powered by human connections.

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All your digital service channels, one unified platform

  • Match

    A matchmaking algorithm routes customer requests from social media, live chat, email and community forums to the best possible agent.

  • Interact

    Contextual CRM profiles tell agents why a match was made, enabling a memorable exchange that increases customer loyalty and retention.

  • Analyze

    Data driven insights into customer behavior and agent performance support management in identifying trends and improving KPIs.

  • “As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer support and experience on social media.”

    Chris Habel, Online Self-Service and Social Media at T-Mobile

  • “Our customers demand more than just marketing on social media, they want customer service. That’s why we’ve invested in Brand Embassy.”

    Phil Wilson, Social Media Manager at Vodafone

  • “Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers. Flexibility with customization is also a great benefit.”

    Dusan Simonovic, Social Media Specialist at O2 CZ

  • “Being the only bank that people like -that is not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”

    Petra Jeleckova, Social Media Manager at Air Bank

  • “Brand Embassy is the most powerful tool on a market. Answering, delegating and solving customer issues is really easy and intuitive. Our customers expect fast and meaningful reply. Thanks to Brand Embassy we are able to handle it.”

    Michal D., Social Media Specialist at GE Money

  • Lenovo uses Brand Embassy to listen to customer conversations across owned and earned channels in order to increase sales, inform product innovation and stay relevant.

  • Samsung uses Brand Embassy to connect with their hundreds of thousands of customers to help build brand loyalty and increase phone deflection to digital channels.

  • “Brand Embassy is a user friendly reporting tool which makes it very easy for me to monitor customer satisfaction.”

    Vojin Jaukovic, Contact Centre Director at Serbia Broadband

  • T-Mobile
  • Vodafone
  • O2
  • Air Bank
  • GE Money
  • Lenovo
  • Samsung
  • SBB

Hi, I'm Angela your Customer Success Manager. Have a question? You came to the right place!

Would you rather send me an email? Shoot me a message and I'll reply (usually) within the hour.

Angela Scarselli, Customer Success Manager
scarselli@brandembassy.com

Can’t wait? Try live chat.

Prefer to just pick up the phone and call? I’ll answer! Select the region that suites you the best.

San Francisco +1 415-212-5721
London +44 20 3095 4966
Prague +420 778 746 776

Was I sleeping? Try live chat.