Automatically connect customer conversations from public and private social media channels into one beautiful dashboard.
Tickets are created, auto tagged and instantly routed to your team of agents based on availability, skill-set and past relationships.
Agents use customer data and intuitive navigation to create a service experience that is fast, simple and appeals to emotions.
“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer support and experience on social media.”
“Our customers demand more than just marketing on social media, they want customer service. That’s why we’ve invested in Brand Embassy.”
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers. Flexibility with customization is also a great benefit.”
“Being the only bank that people like -that is not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”
“Brand Embassy is the most powerful tool on the market. Answering, delegating and solving customer issues is really easy and intuitive. Our customers expect fast and meaningful reply. Thanks to Brand Embassy we are able to handle it.”
Lenovo uses Brand Embassy to listen to customer conversations across owned and earned channels in order to increase sales, inform product innovation and stay relevant.
Samsung uses Brand Embassy to connect with their hundreds of thousands of customers to help build brand loyalty and increase phone deflection to digital channels.
“Brand Embassy is a user friendly reporting tool which makes it very easy for me to monitor customer satisfaction.”
Hi, I'm Angela your Customer Success Manager. Have a question? You came to the right place!
Would you rather send me an email? Shoot me a message and I'll reply (usually) within the hour.
Angela Scarselli, Customer Success Manager
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Learn how T-Mobile, Vodafone
and Telefónica O2 scale social
customer service operations.