Social customer service software built to scale

Combine efficiency with empathy to create the perfect customer experience

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Deliver real-time customer service on social media

social customer service solution

  • Connect Channels

    Automatically connect customer conversations from public and private social media channels into one beautiful dashboard.

  • Route Tickets

    Tickets are created, auto tagged and instantly routed to your team of agents based on availability, skill-set and past relationships.

  • Engage Customers

    Agents use customer data and intuitive navigation to create a service experience that is fast, simple and appeals to emotions.

  • Chris Habel

    “As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer support and experience on social media.”

    Chris Habel, Online Self-Service and Social Media at T-Mobile

  • Phil Wilson

    “Our customers demand more than just marketing on social media, they want customer service. That’s why we’ve invested in Brand Embassy.”

    Phil Wilson, Social Media Manager at Vodafone

  • Dusan Simonovic

    “Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers. Flexibility with customization is also a great benefit.”

    Dusan Simonovic, Social Media Specialist at O2 CZ

  • Petra Jeleckova

    “Being the only bank that people like -that is not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”

    Petra Jeleckova, Social Media Manager at Air Bank

  • Michal D.

    “Brand Embassy is the most powerful tool on the market. Answering, delegating and solving customer issues is really easy and intuitive. Our customers expect fast and meaningful reply. Thanks to Brand Embassy we are able to handle it.”

    Michal D., Social Media Specialist at GE Money

  • Lenovo uses Brand Embassy to listen to customer conversations across owned and earned channels in order to increase sales, inform product innovation and stay relevant.

  • Samsung uses Brand Embassy to connect with their hundreds of thousands of customers to help build brand loyalty and increase phone deflection to digital channels.

  • Vojin Jaukovic

    “Brand Embassy is a user friendly reporting tool which makes it very easy for me to monitor customer satisfaction.”

    Vojin Jaukovic, Contact Centre Director at Serbia Broadband

Hi, I'm Angela your Customer Success Manager. Have a question? You came to the right place!

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Angela Scarselli, Customer Success Manager

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San Francisco +1 415-212-5721
London +44 20 3095 4966
Prague +420 778 746 776

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