Customers are increasingly using Social Media and email to resolve their issues with their favourite brands. Brand Embassy brings good old customer care to a modern world.
Our unique SaaS platform helps companies to increase efficiency of Customer Service on Social Media. Each day we connect 1000’s of customers with the brands that care.
Red herring, Tech Invest
Forbes, Financiela times
Tech city, Uk trade & investment
Identified by companies using Brand Embassy daily
Automated prioritisation of posts, alerting system, intelligent workflow and topic-based routing ensures an effective collaboration between all members of Marketing, PR and Customer Service teams.
Praised for its simple and truly user friendly interface. Getting started is a question of minutes not hours. The only requirement is a web browser connected to the Internet.
We love them and they love us
“Being the only bank that people like - that is not just our claim but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”
Petra Jeleckova, Social media Manager, Air Bank CZ
“We use Brand Embassy to monitor the the company's reputation and identify the topics that people are talking about. The call centre then uses the same tool respond to customers on social media.”
Romana Nydrle, Head of Communication, Metro CC CZ
“Thanks to Brand Embassy we have everything in one system – from customer responses to our own notes and statistics therefore we have more time to take care of our customers.”
Ondřej Ullmann, Social Networks Specialist at Vodafone
“Brand Embassy provides us with an easy interface for O2 Guru team’s work. We also appreciate the flexible customization according to our requirements.”
Alena Oswaldova, Online Marketing Specialist at Telefonica
“Brand Embassy helps us primarily by raising the effectiveness of our team and our online specialists taking care of social media and discussion forums.”
Ivo Marecek, Social Media Guy at T-Mobile
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When online customer service teams are suddenly confronted with substantially increased number of questions, it is exacting to manage answer all the customers in time. At that time companies see the real importance of next-level customer service tool allowing them to listen and respond to all questions at one place.Read more