A matchmaking algorithm routes customer requests from social media, live chat, email and community forums to the best possible agent.
Contextual CRM profiles tell agents why a match was made, enabling a memorable exchange that increases customer loyalty and retention.
Data driven insights into customer behavior and agent performance support management in identifying trends and improving KPIs.
“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer support and experience on social media.”
“Our customers demand more than just marketing on social media, they want customer service. That’s why we’ve invested in Brand Embassy.”
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers. Flexibility with customization is also a great benefit.”
“Being the only bank that people like -that is not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”
“Brand Embassy is the most powerful tool on a market. Answering, delegating and solving customer issues is really easy and intuitive. Our customers expect fast and meaningful reply. Thanks to Brand Embassy we are able to handle it.”
Lenovo uses Brand Embassy to listen to customer conversations across owned and earned channels in order to increase sales, inform product innovation and stay relevant.
Samsung uses Brand Embassy to connect with their hundreds of thousands of customers to help build brand loyalty and increase phone deflection to digital channels.
“Brand Embassy is a user friendly reporting tool which makes it very easy for me to monitor customer satisfaction.”
Hi, I'm Angela your Customer Success Manager. Have a question? You came to the right place!
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Angela Scarselli, Customer Success Manager
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