Lot of reading
  • 15AUG

    Five Years of Social Customer Care

    • horky
    • five years
    • future care
    Five Years of Social Customer Care

    Does social customer care exist or is it simply ‘lipstick on a pig’? This is a question Guy Stephens, a co-founder of Future Care Initiative, asked to sixteen experts in social customer care industry worldwide. Read their thoughts where the customer service on social media is heading.

  • 26JUN

    Czech TV: How to launch a successful start-up

    Czech TV: How to launch a successful start-up

    Brand Embassy was featured in the Economic section of the Czech TV News by June 24th, 2014. As Vit Horky, Co-founder & CEO of Brand Embassy said, their software helps large brands to take better care of their customers over social media.

  • 21JUN

    Is your social care efficient? Introducing Workflow reports

    Is your social care efficient? Introducing Workflow reports

    With the Brand Embassy’s Workflow reports you get an instant access to KPIs reports including Response time and Solution time tracking, Customer journey and much more. Your customer service teams will benefit from an agent-specific efficiency reports that are so necessary for tracking the customer service results.

  • 21JUN

    What customers think of you – Insights reports for social care

    What customers think of you – Insights reports for social care

    Each conversation you have with a customer is an opportunity to learn about how people talk about your brand and what they talk about the most.

  • 05JUN

    Gartner: Which Social CRM software is right for you?

    • horky
    • gartner
    • social crm
    Gartner: Which Social CRM software is right for you?

    In the recently published report focused on Social CRM technologies, Gartner, the American information technology research and advisory firm, selected Brand Embassy, the social customer care software company, as one of the specialized vendors.