- workflow reports
Plenty of articles were published recently on what performance indicators should businesses use to measure customer service effectiveness on social media. There is no point of writing another boring article on that same topic. Unless, someone gets an insightful feedback from the leading social customer service brands like O2, Vodafone, T-Mobile, Air Bank and many others. Yes, we’ve got it. Read more.
- premiere league
Just today: Win a free ticket to a Premiere League match with Brand Embassy. Join Vit, our CEO, and enjoy a match of the best football league on the planet. This offer is valid only one day on November 27, 2013. Sign-up now http://bit.ly/17S2mpo.
- brands we love
What is more rewarding than working with brands you love? We at Brand Embassy believe that people generally love brands that treat them well, and that’s why customer service matters so much to us. So here’s how we are going to reward the brands we love…
Hootsuite is an awesome free tool for managing social channels. No wonder more than 8 millions users have registered to Hootsuite to manage their Facebook and Twitter channels and their social profiles. However, with more than 50% social media users mentioning brands on Facebook or Twitter with customer service requests*, Hootsuite business users face many challenges and often risk their reputation. Why could this be?
- social care
By fulfilling our mission of being global innovator in customer care, we introduce our revolutionary Brand Embassy Email Ticketing System. From now, mails will be managed together with the requests coming from Social Media. The way customers like it. Are you customer-centric company? Then read more…