- five years
- future care
Does social customer care exist or is it simply ‘lipstick on a pig’? This is a question Guy Stephens, a co-founder of Future Care Initiative, asked to sixteen experts in social customer care industry worldwide. Read their thoughts where the customer service on social media is heading.
- czech tv
Brand Embassy was featured in the Economic section of the Czech TV News by June 24th, 2014. As Vit Horky, Co-founder & CEO of Brand Embassy said, their software helps large brands to take better care of their customers over social media.
- workflow reports
With the Brand Embassy’s Workflow reports you get an instant access to KPIs reports including Response time and Solution time tracking, Customer journey and much more. Your customer service teams will benefit from an agent-specific efficiency reports that are so necessary for tracking the customer service results.
- insights report
Each conversation you have with a customer is an opportunity to learn about how people talk about your brand and what they talk about the most.
- social crm
In the recently published report focused on Social CRM technologies, Gartner, the American information technology research and advisory firm, selected Brand Embassy, the social customer care software company, as one of the specialized vendors.