Lot of reading
  • 18APR

    Register for product tour: Take a look inside Brand Embassy

    • horky
    • demo
    • product tour
    Register for product tour: Take a look inside Brand Embassy

    Join one of our scheduled product tours through Brand Embassy’s powerful social customer service tool.

  • 09APR

    Webinar: How to integrate social media into contact centres

    • horky
    • future care
    • webinar
    Webinar: How to integrate social media into contact centres

    Learn the why, when and how of integrating social media into contact centres to meet the demands of today’s social generation. Join the webinar organised by Future Care Initiative in partnership with BlueLink International, Brand Embassy, and guest speaker Guy Stephens, social media customer care expert from IBM.

  • 02APR

    Free white paper: Integrating social media into contact centres

    • horky
    • contact centres
    • social media integration
    Free white paper: Integrating social media into contact centres

    Learn the why, when and how of integrating social media into contact centres to meet the demands of today’s social generation. Download the  newly released free Social media customer care white paper by Brand Embassy, BlueLink and Future Care Initiative.

  • 20MAR

    Companies fail to respond on Google+

    • horky
    • google+
    • social customer care
    Companies fail to respond on Google+

    Research of UK telecommunications, banks, and airlines shows that the vast majority of these companies fail to provide customer service on the world’s second largest social network.

  • 13MAR

    Is there room to be funny in social customer service?

    Is there room to be funny in social customer service?

    The customer is always right. Right? Well … even though we try to put customers at the centre of our organisations, the customer is NOT always right. Contact Centre directors in Future Care often mention how stressful it is to deal with an angry or impatient customer.