We’re on a mission to bring human connections back to customer service
It all started with an idea...
Let’s make customer service social
Two Czech entrepreneurs saw a problem; social media and customer service were disconnected. They decide to solve this problem by creating technology that brings companies closer to their customers.
is born in 2011
Telefónica O2 loves the idea and becomes our first client before a single line of code is written. A few months later our smart, beautiful, easy-to-use platform is launched.
We conquer the
T-Mobile, Vodafone, GE Money, Société Générale and ING become clients giving Brand Embassy 100% coverage of local mobile operators and ½ of all local retail banks.
Momentum grows with awards and press
Positioned to grow at an explosive rate, Brand Embassy wins the Top 100 Red Herring Europe Award and we get recognition from Trust Radius, Forrester and Forbes.
Advisors and investors from Johnson & Johnson and Telefónica O2 join Brand Embassy and we raise $1.8 million in seed funding to fuel our unstoppable growth.
Our team delivers amazing business results and outgrows our offices (twice). Collectively we speak 19 languages, represent 9 nationalities and love what we do.
We sign our first U.S. client and our CEO Vit heads to San Francisco. Terrence Valeski, a senior telecoms executive from Santa Barbara, joins our Board of Directors to solidify our market share in the telco sector and beyond.
83% of customers prefer dealing with human beings over digital channels to solve customer service issues, and once a customer is lost, 68% will never come back.
This highlights the importance for companies to automate the right parts of the customer service experience and retain customers by creating genuine human connections, at scale, on digital channels.
This is only possible with smart technology and motivated employees.
Brand Embassy enables companies to compete on customer experience and create value through customer service. We believe in a world where companies are more human. In fact, they already are, they just forgot what they’re made of.
We bring our values to life
Our company values are something you feel, see and hear everyday
what we do
Meet the Brand Embassy team
The talented, slightly odd, group of individuals behind Brand Embassy
Shashank / Sales
Vlada / Sales
Andrea / Marketing
Peter / Product
Ivana / Client Success
Lukas / Product
Kristyna / Talent
Vit / CEO
Albert / Product
Daniel / Product
Angela / Sales
Jindra / Product
Carly / Marketing
Daniela / Client Success
Damian / CTO
Adriana / Sales
Ondrej / Sales
Otabek / Sales
David / Product
Rysom / Client Success
Ondra / Product
Michal / Product
Petr / Product
Radomila / Client Success
Shailany / Marketing
Sharon / Sales
Helena / Finance
Jindra / Product
Stephan / Marketing
Jaroslav / Product
Martin / Product
Martin / Product
Honza / Product
Brand Embassy Investors
Brand Embassy is backed by global VCs and angel investors from telco, retail and e-commerce sectors
Founders and Board Members
Our young entrepreneurial spirit is paired with decades of experience and business expertise
- Co-founder, CEO and passionate entrepreneur in love with London and San Francisco
- 1 previous successful company exit, 1 failed with style
- Co-founder and CTO focused on product innovation and market delivery
- Developed system for logistic delivery at age 15
- Formerly president of Pacific Bell, Vice Chairman of T-Mobile and Director of British Telecom
- Board member, advisor and long-time telecoms executive
This is our story. What’s yours?
We are always interested in new talent and you might be exactly who we’re looking for