We’re on a mission to bring human connections back to customer service

It all started with an idea...

  • Brand Embassy Team

    Let’s make customer service social

    Two Czech entrepreneurs saw a problem; social media and customer service were disconnected. They decide to solve this problem by creating technology that brings companies closer to their customers.

  • Brand Embassy Team

    Brand Embassy
    is born in 2011

    Telefónica O2 loves the idea and becomes our first client before a single line of code is written. A few months later our smart, beautiful, easy-to-use platform is launched.

  • Brand Embassy Team

    We conquer the
    local market

    T-Mobile, Vodafone, GE Money, Société Générale and ING become clients giving Brand Embassy 100% coverage of local mobile operators and ½ of all local retail banks.

  • Momentum grows with awards and press

    Positioned to grow at an explosive rate, Brand Embassy wins the Top 100 Red Herring Europe Award and we get recognition from Trust Radius, Forrester and Forbes.

  • $1.8 million
    investment

    Advisors and investors from Johnson & Johnson and Telefónica O2 join Brand Embassy and we raise $1.8 million in seed funding to fuel our unstoppable growth.

  • 200%
    YOY growth

    Our team delivers amazing business results and outgrows our offices (twice). Collectively we speak 19 languages, represent 9 nationalities and love what we do.

  • U.S.
    market entry

    We sign our first U.S. client and our CEO Vit heads to San Francisco. Terrence Valeski, a senior telecoms executive from Santa Barbara, joins our Board of Directors to solidify our market share in the telco sector and beyond.

  • The future

    83% of customers prefer dealing with human beings over digital channels to solve customer service issues, and once a customer is lost, 68% will never come back.

    This highlights the importance for companies to automate the right parts of the customer service experience and retain customers by creating genuine human connections, at scale, on digital channels.

    This is only possible with smart technology and motivated employees.

    Brand Embassy enables companies to compete on customer experience and create value through customer service. We believe in a world where companies are more human. In fact, they already are, they just forgot what they’re made of.

We bring our values to life

Our company values are something you feel, see and hear everyday

Meet the Brand Embassy team

The talented, slightly odd, group of individuals behind Brand Embassy

Brand Embassy Investors

Brand Embassy is backed by global VCs and angel investors from telco, retail and e-commerce sectors

  • LRJ Capital Logo
  • Rockaway Capital
  • Spread Capital

Founders and Board Members

Our young entrepreneurial spirit is paired with decades of experience and business expertise

Vit Horky

Vít Horký

  • Co-founder, CEO and passionate entrepreneur in love with London and San Francisco
  • 1 previous successful company exit, 1 failed with style

Damian Brhel

Damian Brhel

  • Co-founder and CTO focused on product innovation and market delivery
  • Developed system for logistic delivery at age 15

Terrence Valeski

Terrence Valeski

  • Formerly president of Pacific Bell, Vice Chairman of T-Mobile and Director of British Telecom
  • Board member, advisor and long-time telecoms executive

This is our story. What’s yours?

We are always interested in new talent and you might be exactly who we’re looking for

View job openings