The Social Customer Service Blog

Vit Horky

Vit Horky is the co-founder and CEO of Brand Embassy, social customer service software designed to build human connections at scale. As a passionate entrepreneur, world traveler and lover of emerging technology, Vit believes customer experiences are at the heart of emotional decision-making, and through technology, companies are returning to a world powered by human connections. Between speaking at international conferences, cheering on his growing team, and discovering the many golf courses of California, you’ll find him musing about the fascinating world of neuroscience and what drives human motivation.

Posts

The Power of a Smile in Customer Service

As you probably know by now, I am super enthusiastic about how emotions affect the behavior of all of us in customer ...

Social Customer Care

by Vit Horky

December 12, 2016

What We Want From a Sales Candidate: A Cheat Sheet for Job Interviews

We recently announced a massive expansion of our sales team here at Brand Embassy, and that means the talent ...

Social Customer Care

by Vit Horky

November 11, 2016

Former T-Mobile Vice Chairman Joins Brand Embassy

Four years ago when Brand Embassy first launched I, along with my co-founder Damian, sold our vision for social ...

Company News

by Vit Horky

May 11, 2016

Why Chatbots Will NOT Replace The Contact Center

Following Mark Zuckerberg's recent announcement about chatbots in Messenger, a number of alarming news articles were ...

Customer Experience

by Vit Horky

April 15, 2016

Are You Our New VP of US Sales?

Was there anything more mysterious, when you were a kid, than the chaffeurs holding signs with names at the airport?  ...

CRM

by Vit Horky

February 17, 2016

My Predictions For Customer Experience In 2016

Each year analysts, experts and thoughts leaders declare the year to be The Year of the [insert all encompassing word]. ...

Customer Experience

by Vit Horky

January 14, 2016

13 Amazing Things that Happened at Brand Embassy in 2015

2015 will go down in history as the year of many things. It was the year Elon Musk's SpaceX rocket inspired us to think ...

Company News

by Vit Horky

January 4, 2016

Meet the New Brand Embassy [Webinar Recording]

For those who missed our live webinar and demo of the new Brand Embassy, we’ve posted the recording below.

Company News

by Vit Horky

June 16, 2015

The New Brand Embassy is Here!

Customers, Friends, Fans, Lovers of Amazing Customer Service,

Company News

by Vit Horky

June 8, 2015

How We Doubled our Conversion Rates by Implementing Inbound Marketing

Following on from a successful year at Brand Embassy, when we reached 100+ enterprise clients worldwide via our direct ...

Company News

by Vit Horky

April 13, 2015

Meet the World’s Thought Leaders in Customer-Centric Telecom

It’s no secret that today’s telecom customers are more demanding than ever, and a customer-centric approach is a ...

Social Customer Care

by Vit Horky

March 11, 2015

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