The Social Customer Service Blog

CRM

¿Por qué el chat en vivo es indispensable en el servicio de atención ...

¿Te acuerdas de la campaña publicitaria de AT&T instando a la gente a  “acercarse y llegar a tocar a alguien” a través ...

CRM

by Stephan Delbos

December 13, 2016

Los 5 mayores desafíos para transformar la atención al cliente en un ...

¿Recuerdas aquel juego llamado “Operación”, en el que cada movimiento que hacías podía causar un nuevo problema? ...

CRM

by Stephan Delbos

December 9, 2016

How Smart Monitoring Gives Brands a Competitive Edge

According to Henry Ford, "Competition is the keen cutting edge of business, always shaving away at costs." Wise, ...

CRM

by Stephan Delbos

December 5, 2016

What it Really Means to Provide Human Customer Service

The suggestion that we need to put humans back into customer service might come as a surprise to anyone working in the ...

CRM

by Stephan Delbos

May 10, 2016

4 Ways to Think about Customer Service KPIs

Every once in a while we here at Brand Embassy are lucky enough to be part of a conversation on Twitter, LinkedIn or ...

CRM

by Stephan Delbos

April 22, 2016

Why First Response Time Is Not Enough For Your Mobile Customers

There probably isn’t a more common KPI in customer service than First Response Time (FRT). I’ve asked many people, and ...

CRM

by Ondra Synek

April 13, 2016

Want more of the good stuff? Subscribe to our newsletter!

Thank you for submitting to our newsletter!

The Omnichannel Checklist

Keeping up with incoming customer requests and complaints on all digital channels sometimes feels like trying to catch ...

CRM

by Stephan Delbos

March 7, 2016

What Facebook Reactions Mean for Digital Customer Service

Just when you thought it was safe to use Facebook, the social network has introduced an interesting new functionality, ...

CRM

by Stephan Delbos

February 26, 2016

Are You Our New VP of US Sales?

Was there anything more mysterious, when you were a kid, than the chaffeurs holding signs with names at the airport?  ...

CRM

by Vit Horky

February 17, 2016

Why Telco Is Now A Commodity, And What To Do About It

Telco is the new cotton. The industry is now in the midst of a shift that's bigger than the switch from landlines to ...

CRM

by Stephan Delbos

February 1, 2016

New Year’s Resolutions For Customer Service Teams

Isn’t the Gregorian Calendar great? This 16th century innovation makes it possible to start fresh every January, filled ...

CRM

by Stephan Delbos

January 7, 2016

5 Telcos That Really Get Social Media

Engaging with customers on social media is like learning to ride a bike, though sometimes it feels more like learning ...

CRM

by Stephan Delbos

December 14, 2015

1 2 3 4