The Social Customer Service Blog

CRM

How Airbnb Puts The Customer At The Heart Of Their Business

Allow me to begin with a bold statement: If you're reading this, you've heard of Airbnb, and you've likely even used ...

CRM

by Stephan Delbos

December 3, 2015

Is Your Social Customer Care a Bear or a Bee?

Providing efficient social customer care all comes down to bears and bees. They both want honey, just like you. But in ...

CRM

by Stephan Delbos

October 20, 2015

8 Universities that Get an "A" in Social Media

Gone are the days when university students huddled around a cork board to get the scoop on campus happenings and ...

CRM

by Stephan Delbos

October 9, 2015

Customer Service in Dubai: What Can the UAE Learn from Europe?

Desert. Skyscrapers. Luxury. Those are the first 3 words that come to mind when I think Dubai. OK, and “shark tank in ...

CRM

by Carly Burdova

October 8, 2015

The Pros and Cons of Social Customer Service

Some things aren't really worth the risk. Riding a hammerhead shark, for example. Fun while it lasts, but the downside? ...

CRM

by Stephan Delbos

October 7, 2015

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Why It’s a Bad Idea to Use Listening Technology to Listen to ...

It's nice to think of the internet as one big conversation. But, with some two billion active users around the world, ...

CRM

by Stephan Delbos

October 1, 2015

Help! How Do I Staff My Customer Service Team?

Sometimes hiring customer service representatives feels like a hollow victory. You know you need care agents and you ...

CRM

by Stephan Delbos

September 29, 2015

7 Easy but Terrible Mistakes Brands Make on Social Media

So you've got your brand on social media and you're ready to roll out the amazing social customer care. That's an ...

CRM

by Stephan Delbos

September 23, 2015

Defining the State of Customer Service in 2015

Millions of users, dozens of social networks and endless ways to connect. This is the state of customer service in ...

CRM

by Stephan Delbos

September 8, 2015

Social Listening Tools Do More Than Just Listen

In both its simplest and most complex form, technology is cool. As consumers, we use technology to communicate our ...

CRM

by Carly Burdova

August 5, 2015

How Social Media is Taking Over Traditional CRM

It’s a fun little game. Take a business process that’s been around for a while, pre-social media, and add the word ...

CRM

by Carly Burdova

July 16, 2015

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