The Social Customer Service Blog

CRM

Is your social customer care efficient? Introducing Workflow reports

With the Brand Embassy's Workflow reports you get an instant access to KPIs reports including Response time and ...

CRM

by Carly Burdova

June 1, 2015

How to Use Social CRM for Better Customer Service

Social CRM is the ultimate customer service hack for companies with digital customers - so basically all companies. ...

CRM

by Carly Burdova

May 14, 2015

5 Steps to Provide Excellent Customer Service for Today's Social ...

People now seek help from friends, family, and online communities, and use customer service only as a last resort. ...

CRM

by Vit Horky

February 8, 2015

A Guide to Increasing Customer Service Agent Happiness

Customer service representatives are generally not the happiest employees. Research into the employee satisfaction ...

CRM

by Vit Horky

November 18, 2014

Gartner: Which Social CRM software is right for you?

In the recently published report focused on Social CRM technologies, Gartner, the American information technology ...

CRM

by Vit Horky

June 15, 2014

White paper: Integrating social media into contact centres

Learn the why, when and how of integrating social media into contact centres to meet the demands of today's social ...

CRM

by Social Bee

April 2, 2014

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Intelligent Workflow for Social Media Customer Care

Today’s customers are not just demanding, but they are getting lazy – and they have smart phones. They have less ...

CRM

by Social Bee

March 6, 2014

Hootsuite users, here's why a free tool costs you thousands monthly

Hootsuite is an awesome free tool for managing social channels. No wonder more than 8 millions users have registered to ...

CRM

by Vit Horky

October 29, 2013

The Brand Embassy Social CRM is here!

For the last few months the Brand Embassy Social CRM has been in closed BETA, we are pleased to announce that the Brand ...

CRM

by Social Bee

October 2, 2013

Introducing The Brand Equity Accelerator

11 Million UK Customers use Social Media for Service Related Issues. Do you have a plan to engage them? Brand Embassy ...

CRM

by Social Bee

August 22, 2013

Get a Complete Team Overview with Real Time Collaboration from Brand ...

Today, as well as bringing powerful new insights reports, we’re enhancing the real time collaboration tools in Brand ...

CRM

by Social Bee

August 20, 2013

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