The Social Customer Service Blog

Omnichannel

Congratulations, Telenor! It Is All Omnichannel From Here

We're happy to announce that our client Telenor Serbia has launched live chat for customer service on their website. ...

Omnichannel

by Vlad Stanek

March 24, 2016

The Omnichannel Checklist

Keeping up with incoming customer requests and complaints on all digital channels sometimes feels like trying to catch ...

CRM

by Stephan Delbos

March 7, 2016