The Social Customer Service Blog

Social Customer Care

Setting Smart KPIs for Digital Customer Service

“What is measured improves.” These words from famous business consultant Peter Drucker would seem to refer directly to ...

Social Customer Care

by Stephan Delbos

February 6, 2017

La innovación en el servicio al cliente en redes sociales -  Taller ...

¿Cómo era aquel viejo dicho sobre el genio? "El genio es 1% de inspiración y 99% de transpiración". En Brand Embassy ...

Social Customer Care

by Carlos Jimenez Carreno

January 29, 2017

10 Tips for Connecting with Customers Emotionally

Customer experience is the name of the game in 2017, with more brands competing on the basis of CX as a key ...

Social Customer Care

by Stephan Delbos

January 25, 2017

Why Digital Customer Service Integration Is a Necessity

As Benjamin Franklin, said “time is money.” Nowhere is that truer than in 21st century business. Time is of the essence ...

Social Customer Care

by Stephan Delbos

January 23, 2017

No te quedes con un “lo siento”: la atención al público digital ...

¿Has escuchado alguna vez la expresión, “no lo sientas y cambia de una vez”? Seguro que sí. Y no hay ningún sitio donde ...

Social Customer Care

by Carlos Jimenez Carreno

January 22, 2017

Digital Customer Service Resolutions for 2017

It’s that time of year again, when the gyms get crowded and everyone promises to improve their health and behavior in ...

Social Customer Care

by Stephan Delbos

December 28, 2016

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Why Customers, Not Brands, Own Digital Media

In just over a decade, Facebook has gone from a student’s dorm-room project to a company with a net worth of $50 ...

Social Customer Care

by Stephan Delbos

December 21, 2016

The Power of a Smile in Customer Service

As you probably know by now, I am super enthusiastic about how emotions affect the behavior of all of us in customer ...

Social Customer Care

by Vit Horky

December 12, 2016

How Digital Customer Service Can Optimize Agents

Get ready for a fundamental shift in customer service, because according to even conservative estimates, digital ...

Social Customer Care

by Stephan Delbos

December 1, 2016

Good Reporting is the Cornerstone of Good Business

As the old adage goes: "If you can't measure it, you can't improve it."

Social Customer Care

by Stephan Delbos

November 22, 2016

Top 5 Traits of Human-centric Digital Customer Service

2016 has been a year of big surprises on both sides of the Atlantic, but the fact that customers have begun to ...

Social Customer Care

by Stephan Delbos

November 16, 2016

What We Want From a Sales Candidate: A Cheat Sheet for Job Interviews

We recently announced a massive expansion of our sales team here at Brand Embassy, and that means the talent ...

Social Customer Care

by Vit Horky

November 11, 2016

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