All of the bank’s branded social media channels are monitored in real time, posts being distributed through their constantly buzzing social customer care centre to ensure fast response and solution times.
Is it plugged in? Brand Embassy automatically generates customer profiles with full conversation histories, including internal notes, so that agents can increase their quality of service and the relevance of their responses
to each customer.
No more “he-said she-said.” Customer satisfaction is ensured through a multi-channel, integrated approach to customer care.