Brand Embassy

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Multi-channel approach
wins customer's heart

Country: Czech Republic | Industry:     Banking | Clients: approx 150.000 | Community size: 11.000

Solution

1
Social Customer
Care
All of the bank’s branded social media channels are monitored in real time, posts being distributed through their constantly buzzing social customer care centre to ensure fast response and solution times.
2
Social
CRM
Is it plugged in? Brand Embassy automatically generates customer profiles with full conversation histories, including internal notes, so that agents can increase their quality of service and the relevance of their responses
to each customer.
3
Multi-channel
     
No more “he-said she-said.” Customer satisfaction is ensured through a multi-channel, integrated approach to customer care.

Results

asap This is how fast
we react.
love What we do, customers love us,
management loves social.
Start your demo today