About Us

We work every day to unleash the human potential in customer service and empower people through automation.
  • Latin America

    Global reach: LatAm

    The Latin American markets present significant opportunities in digital customer service, particularly the developed markets of Argentina, Mexico and Brazil. The region is managed by Ivana Obstova, VP of Sales for Spain and LatAm.


    Ivana Obstova

    VP of Sales Spain and LatAm
  • North America

    Global reach: North America

    Brand Embassy has been aggressively growing in North America since 2015. The market is led by Garrison Macri, based in Boston, MA.

    garrison macri.jpg

    Garrison Macri

    SVP Partnerships, GM North America
  • Europe

    Global reach: Europe

    Brand Embassy is headquartered in the heart of Europe in Prague, the Czech Republic, supported by a development office in Ostrava. Brand Embassy is incorporated in London, the United Kingdom and has a strong presence across Europe.


    Martin Desrosiers

    VP of Sales EMEA & APAC
  • Asia

    Global reach: Middle East & North Africa

    Brand Embassy extended its presence in the MENA region in 2018 and, following a period of aggressive growth, appointed Veronika to oversee the progress.


    Veronika Tcareva

    Senior Sales Manager MENA
  • Africa

    Global reach: Africa

    Brand Embassy extended its presence in Africa in 2017 and following growth of the telecommunication sector, appointed Adriana to oversee the development. 


    Adriana Bunea

    Sales Manager Africa

  • APAC

    Global reach: Asia Pacific

    Brand Embassy serves clients in Central and Southeast Asia mainly from the telco and finance sectors. Growing purchasing power and increasing technology penetration is opening the market for a digital customer service tool, like Brand Embassy.


    Martin Desrosiers

    VP of Sales EMEA & APAC
  • CIS

    Global reach: Eastern Europe & CIS

    Brand Embassy has a strong presence across Ukraine, Serbia, Montenegro and the entire CIS region, where many leading telcos, banks and retailers use our platform.


    Martin Desrosiers

    VP of Sales EMEA & APAC

Strategic Alliances and Partners include:

It all started with an idea...

  • 2010: Let’s make customer service social

    Two young Czech entrepreneurs identify a market opportunity: social media and customer service are disconnected. They come up with an idea to blend the two business processes with software. Brand Embassy is born.


  • 2011: Brand Embassy is born

    We sell in the idea to our first client, Telefonica O2 in the Czech Republic, before a single line of code is written. A few months later, version 1.0 of the Brand Embassy platform is launched. It looked very different back then, but the idea was still the same!


  • 2012: We conquer the local market

    We expand quickly within our home market of the Czech Republic, and soon we have 100% coverage of all local mobile operators and more than half of the locally based retail banks.


  • 2013: Momentum grows with awards and press

    Momentum grows with industry and peer recognition. We win the prestigious Top 100 Red Herring Europe Award, and are covered by Forbes, Forrester and TrustRadius


  • 2014: $1.8 million investment

    Advisors and investors from Johnson & Johnson, and Telefonica O2 join Brand Embassy and we raise $1.8 million in seed funding to fuel our impressive growth. We surpass 100 customers.


  • 2015: 200% y-o-y growth

    We hit 200% year-on-year growth. Our growing product and commercial teams deliver amazing results, and we outgrow our offices (twice).


  • 2016: US market entry

    We sign our first US client and senior telco executive Terrence Valeski joins our Board of Directors to further solidify our presence in the market.


  • 2018: The story continues

    Following a record-breaking 2017, Brand Embassy is continuing its aggressive expansion with announcements of major partnerships, expansion to new markets, and new leading investors from USA, Brazil and Europe. Exciting times! Come and join the ride.

Still interested?

Our Values

  • We are one
    We enjoy working with each other and our customers. We are humble and always open to feedback.

  • We learn every day
    We are inspired and seek knowledge from many sources. We do not shy away from taking calculated risks

  • We play fair
    Our approach to fair play helps us to realize the full potential of our team.

  • We love what we do
    We want Brand Embassy to be a positive, enjoyable and rewarding part of our lives.

Backed by Global VCs and Angel Investors

Passion, expertise, and decades of experience in enterprise business

Learn more about our key team members

  • vit-horky.jpg

    Vit Horky, CEO

    A passionate entrepreneur, currently splitting his time between San Francisco, London, Prague and his young son.

  • damian-brhel.jpg

    Damian Brhel, CTO

    Built his first tool for the logistics industry at the age of 15. Currently focused on product innovation and market delivery.

  • terrence-valeski.jpg

    Terrence Valeski, Board Member

    Formerly president of Pacific Bell, Vice Chairman of T-Mobile and Director of British Telecom.

Peter / Product

Ivana / VP of Sales Spain and LatAm

Jindra / Product

Michal / Product

Petr / Product

Radomila / Client Success

David / Product

Helena / Finance

Stephan / Copywriter

Hey, looking for the flexibility of a start-up with the excitement of a global enterprise?

We have job openings for:

  • Senior PHP Developer
  • Senior Java Developer
  • HTML CSS coder

Apply today!

Our awesome team members say:

  • david.jpg

    David, Development

    “Being at Brand Embassy isn’t just a job, it’s also an adventure”

  • giulio (1)-1

    Julius, Marketing

    “Our team is a mix of young talented people and senior managers with experiences from big corporations.”

  • angela.jpg

    Angela, Inside Sales

    “We are a group of like-minded individuals working as a team”

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