Capture new customer opportunities through differentiated customer service and smart use of business intelligence across all digital channels
Build long-term loyalty and trust with customers by connecting with them on a human level to increase customer lifetime value
Use proactive service-to-sales models and CRM integrations to uncover and maximize new revenue opportunities
Unify all your digital channels into one platform to capture customers wherever they choose to interact.
Customer requests and conversations from social media, live chat, email, forums, blogs, mobile apps and contact forms are unified in one platform, making it easy for agents to respond to high volumes of customer interactions
Increase first contact resolution and utilize the full potential of your agents with automatic ticket prioritization and intelligent routing.
Tickets are routed to your team of agents based on skill-set, relationships and availability to make the best possible customer/agent match
Make genuine human connections and increase customer satisfaction with our integrated, Built-in CRM profiles. Customer profiles based on social media data and customer activities are automatically created and linked to the ticket in order to build empathy.
Custom integrations are available with CRM solutions such as: Oracle, SAP, Salesforce, and telephony systems: Avaya, Genesys.
Insight reports and our in-built customizable dashboards help managers measure and report against a wide array of KPIs and SLAs.
Make data-driven decisions and optimize your team's performance in real-time to enable greater efficiency and impact of your customer service activities.
“Being the only bank that people like - that's not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”
Online Self-Service and Social Media
Air Bank, Czech Republic
"It’s not enough to be providers of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”
Former Business Contact Center Manager
“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“
Social Media Specialist
o2 Telefonica, Czech Republic
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