Digital Customer Service

Execute the digital transformation of the contact center faster with an integrated omni-channel platform.

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Our Platform helps companies to:

  • Acquire New Customers

    Capture new customer opportunities through differentiated customer service and smart use of business intelligence across all digital channels

  • Keep Customers Satisfied

    Build long-term loyalty and trust with customers by connecting with them on a human level to increase customer lifetime value

  • Grow Revenues

    Use proactive service-to-sales models and CRM integrations to uncover and maximize new revenue opportunities

Connect All Digital Channels

Unify all your digital channels into one platform to capture customers wherever they choose to interact.

Customer requests and conversations from social media, live chat, email, forums, blogs, mobile apps and contact forms are unified in one platform, making it easy for agents to respond to high volumes of customer interactions


Route & Prioritize

Increase first contact resolution and utilize the full potential of your agents with automatic ticket prioritization and intelligent routing.

Tickets are routed to your team of agents based on skill-set, relationships and availability to make the best possible customer/agent match

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Make Genuine Human Connections

Make genuine human connections and increase customer satisfaction with our integrated, Built-in CRM profiles. Customer profiles based on social media data and customer activities are automatically created and linked to the ticket in order to build empathy.

Custom integrations are available with CRM solutions such as: Oracle, SAP, Salesforce, and telephony systems: Avaya, Genesys.


Analyze to Optimize

Insight reports and our in-built customizable dashboards help managers measure and report against a wide array of KPIs and SLAs.

Make data-driven decisions and optimize your team's performance in real-time to enable greater efficiency and impact of your customer service activities.


What they say about us:

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Being the only bank that people like - that's not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”

Petra Jaleckovac

Online Self-Service and Social Media
Air Bank, Czech Republic

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"It’s not enough to be providers of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”

Veljko Petrovic

Former Business Contact Center Manager
Telenor, Serbia

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“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.“

Dusan Simonovic

Social Media Specialist
o2 Telefonica, Czech Republic

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  • Tired of legacy contact center systems?
  • Looking to reduce costs and increase revenue?
  • Struggling with your Channel Mix?
  • Unable to prove the ROI of digital customer service?

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