Five Years of Social Customer Care:

The Pig Puts on Some Lipstick and the Fish Come Out to Play!

Some of the world’s innovators and thought leaders share their thoughts on the past 5 years of social customer care

  • Frank Eliason - Formerly @ComcastCares, Author of @YourService, Director Global Social Media for @Citi & board member for @BBB_US & @Socap
  • Barry Dalton - Host of @SMAddicts podcast w @sethgoldstein
  • Kate Leggett - Principal Analyst at Forrester Research for CRM and Customer Service