The Power of Emotion in Customer Service

Customer emotions are at the heart of what we call customer experience, and brands that can inspire positive emotions will always come out on top. 

Download this white paper for these key learnings:

  • How digital customer service has influenced customer expectations
  • Why emotions matter in customer service
  • How positive emotions keep customers coming back
  • The most important emotions for customer loyalty
  • 10 barriers to customer delight, and how digital customer service overcomes them